Case study
Technician Dispatch Dashboard
Identified a recurring scheduling failure in the department's repair workflow, proposed a solution to leadership, and was approved to design and build an application integrating Mazevo and ServiceNow through their APIs so dispatch is planned against the institution's room and event schedule from a single view.
Approach
Split the system by reliability requirement, using Microsoft Copilot to recommend fixes from a curated remediation knowledge base while deterministic cross-referencing of class, meeting, and event bookings identifies open repair windows; deployed on SharePoint to keep the application inside the organization's sanctioned Microsoft 365 environment, satisfying enterprise data governance and access control requirements.
- Users supported: 10,000
- Campuses: 2